Comments, Compliments and Complaints

Feedback about Rebuild East Midlands from individuals we support or professionals we work with about our services is very important. It helps us to identify improvements to services so that we are always getting better at what we do.
You can:

• Tell us about a team member or service that has worked well
• Tell us about a suggested improvement
• Make a complaint

Principles of our Complaints Procedure

• Rebuild East Midlands recognises that complaints are an important part of user feedback
• All complaints will be investigated fully and fairly
• Complaints will be dealt with in confidence
• If the person making the complaint is not happy with the result of the response to their complaint, they will have the right to appeal.

Rebuild East Midlands is committed to ensuring that its services are of the highest quality. This procedure enables Rebuild East Midlands to respond to complaints in a fair and proper way and to know when and why people are not satisfied with its services, so they can be improved.

This procedure is for members of the public who have received any form of service from Rebuild East Midlands.

You can give feedback to Rebuild East Midlands, or make a complaint, by phone, email or letter.

​email: info@rebuildproject.org

Postal Address if you wish to remain anonymous: Rebuild Project, PO Box 8424, Derby DE1 9GH

Office phone: 01332 348632 

Please note, during COVID, it may take slightly longer for us to respond to queries.